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tracy collins

@tracycollins

Healthcare administrative professional at Lexington Regional Rehabilitation Hospital, coordinating patient admissions and insurance authorizations.

United States

Message

At Lexington Regional Rehabilitation Hospital, I managed referral intake and patient admissions, coordinating documentation and administrative requirements from referral through admission and discharge. I verified insurance coverage, processed prior authorizations, and entered and reviewed patient charges.

Earlier, I coordinated referrals and patient inquiries at Northwest Houston Heart Center PA, where I maintained a 100% referral rate. I’m currently completing Medical Billing & Coding education at Penn Foster, with coursework in ICD-9, ICD-10, CPT coding, medical terminology, and health insurance processes.

Experience

Work history, roles, and key accomplishments

Admissions Representative

Lexington Regional Rehabilitation Hospital

Jun 2023 - Mar 2026 (2 years 9 months)

Managed referral intake and patient admissions, verified insurance eligibility, processed prior authorizations, and coordinated scheduling and administrative workflows.

Insurance Verification Prior Authorizations Patient Scheduling Electronic Health Records (EHR)EMR Medical Records Audit Documentation Review HIPAA Multi Line Phone Systems Microsoft Office Excel Google Workspace

Receptionist

H&R Block

Jan 2023 - Apr 2023 (3 months)

Managed front-desk operations, answered multi-line calls, scheduled appointments, checked clients in, and processed payments.

Customer Service Multi Line Phone Systems Appointment Scheduling Payment Processing Microsoft Office

Independent Contractor

PDQ — Parts Delivered Quick

May 2016 - Dec 2016 (7 months)

Completed time-sensitive deliveries to repair facilities while maintaining accurate delivery schedules and communication with customers and businesses.

Delivery Scheduling Client Communication

Nanny

Self-Employed

Mar 2015 - Jun 2016 (1 year 3 months)

Provided daily care for a one-year-old child, managing feeding, personal care, educational activities, and a safe, organized environment.

Childcare Safety Organization

Receptionist / Referrals Specialist

Northwest Houston Heart Center PA

Nov 2013 - Jul 2014 (8 months)

Managed patient check-in/check-out, referral coordination, multi-line calls, and patient inquiries in a specialty medical practice. Maintained a 100% referral rate.

Referral Management Patient Check In Multi Line Phone Systems Medical Terminology Microsoft Office

Front Desk Receptionist

Elite Diagnostics, LLC

Aug 2012 - Jan 2013 (5 months)

Completed patient intake and registration, checked patients in for diagnostic imaging, scheduled appointments, and collected payments.

Patient Intake Scheduling Payment Processing Customer Service

Sales Associate

TJ Maxx Companies

Aug 2011 - Dec 2011 (4 months)

Provided customer service and operated cash register; supported merchandising, inventory, fitting room, and stocking operations.

Customer Service Cash Register Merchandising Inventory

Receptionist

Mary E. Prentice, M.D., PA

Oct 2010 - Dec 2011 (1 year 2 months)

Managed patient check-in/check-out, appointment confirmation, telephone support, and front-office administrative tasks.

Microsoft Office Patient Check In Appointment Scheduling Multi Line Phone Systems Organization

Education

Degrees, certifications, and relevant coursework

Penn Foster

Medical Billing & Coding, Medical Billing & Coding

2026 -

Currently completing Medical Billing & Coding education with training in ICD-9, ICD-10, CPT coding, medical terminology, documentation, and health insurance processes.