Open to opportunities

Eugenia Elonga

@eugeniaelonga

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Project Analyst with 9+ years delivering customer support, data administration, and process improvements.

United States

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What I'm looking for

I’m looking for a role where I can blend project analysis with people-first support—using metrics, reporting, and process improvements to reduce risk, improve efficiency, and help customers confidently from start to resolution.

I bring 9+ years of experience delivering exceptional support and assistance to clients across industries, with a track record of resolving inquiries, handling complaints, and exceeding performance targets through clear communication and problem-solving.

Promoted to Project Analyst and Data Admin, I supported patient journeys end-to-end—verifying insurance, scheduling appointments, assisting with billing and claims, managing medical records with HIPAA compliance, and escalating issues to ensure timely resolution.

In project-focused roles, I supported teams by analyzing project metrics, tracking progress, identifying risks, and recommending process improvements. At IQOR (T-Mobile), I was promoted to Manager while preparing stakeholder reports and strengthening cross-functional communication.

From government case work at ASM Research to liaison responsibilities at Guidehouse, I’m known for staying organized, maintaining comprehensive documentation, and aligning stakeholders around goals. I thrive in fast-paced environments where I can combine data analysis with people-first service.

Experience

Work history, roles, and key accomplishments

Case Analyst

ASM Research

Aug 2024 - Jan 2025 (5 months)

Reviewed and analyzed government case files, gathering relevant information to identify key issues and provide recommendations to decision-makers. Prepared reports, communicated findings, and supported efficient case handling while ensuring regulatory compliance.

Case Management Research & Analysis Regulatory Compliance Report Writing Dispute Resolution

Project Analyst (Manager)

IQOR

Oct 2021 - Feb 2023 (1 year 4 months)

Supported project teams by analyzing project metrics, tracking progress, and communicating updates to stakeholders. Identified risks, recommended process improvements to enhance performance, and prepared reports and project documentation.

Metrics Project Tracking Risk Assessment Process Improvement Documentation Remote Collaboration

Bilingual Chat Support

COVID Clinic

Mar 2021 - Apr 2022 (1 year 1 month)

Provided bilingual live chat support for healthcare inquiries, including insurance coverage, appointment scheduling, and billing questions. Handled sensitive customer data confidentially and supported users with technical issues related to online healthcare platforms.

Bilingual Customer Support Live Chat Support Appointment Scheduling Insurance Billing Technical Troubleshooting Confidentiality Customer Empathy Online Portal Navigation

Project Analyst

Guidehouse

Jul 2018 - Oct 2021 (3 years 3 months)

Acted as a liaison between project teams and stakeholders to ensure alignment on goals and expectations. Identified risks, supported mitigation planning, maintained project documentation, and recommended process improvements to increase efficiency.

Project Coordination Risk Mitigation Project Documentation Continuous Improvement

Project Analyst / Data Admin

Thriveworks

Jan 2023 - Present (3 years 6 months)

Provided patient support by handling inquiries, complaints, and follow-up communication across scheduling, insurance, and billing needs. Maintained accurate medical records in compliance with HIPAA while coordinating referrals and medication-related support.

Patient Support Appointment Scheduling Insurance Verification Medical Records Management HIPAA compliance Billing Support Complaint Resolution Referral Coordination