Tracey Lillis

Led a team of 12 engagement specialists supporting 400+ remote employees across 13 projects, owning programs that drive connection, recognition, and inclusion. Increased average employee engagement by 18% over 10 months through events and experiences, while analyzing engagement data and delivering leadership-ready insights.

Contracted via GlobalLogic to support prompt engineering and generative AI work for Google, contributing data points to improve model performance. Created realistic prompts and reviewed AI responses for clarity, factuality, steerability, and creativity, including identifying weaknesses and failure cases.

Created and maintained clear internal and customer-facing technical content, building documentation as a single source of truth for current workflows. Ensured technical accuracy, SEO keyword integration, and style-guide compliance while collaborating with product and marketing/growth/education teams and supporting localization reviews.

Facilitated data-informed, individualized ENL instruction for 70+ students across three grades and five proficiency levels using standards-aligned, research-based practices. Designed ENL professional development for 30+ colleagues and increased NYSESLAT pass rates by 14% over six years, including presenting digital instruction best practices at TESOL International Conference 2019.

Managed editorial schedules and maintained accuracy of internal database content for 60+ books per year from acquisition through publication. Wrote and updated direct-to-consumer digital content for Amazon and Goodreads and coordinated cross-department publishing tasks including tracking proposals, contracts, and permissions evaluations.

Earned a Master of Education in Teaching English to Speakers of Other Languages (TESOL).

Earned a Bachelor of Arts in English & Creative Writing.