Joseph Murphy

Stream Lead / Programme Manager for ECB Regulatory Dashboards build; led a team of 3 BA’s building financial data validation dashboard technical and functional requirements for key Financial Reports at Tier 1 Global Bank. Business process analyst at Tier 2 London Merchant Bank, process mapping to identify risks and controls across Finance and Treasury functions. Contributed to company sales strate

Worked as Business Analyst - Finance at Inchcape UK.

Business process analyst for Financial Operations team in Automotive industry. Process mapping as-is state of global Financial Operations teams, specialising in accounting processes within the automotive industry.

Worked as Personal goal pursuit at Career Break.

Produced requirements for new Car Loan SAP product, working with a team of SAP and API code engineers. Focused on connectivity of new product in existing Salesforce CRM platform. Involved in workshops focused on new entity and product creation in Master Data Management, ensuring data integrity for new entities and accounts in Master Data Management. Lead Business Analyst for API integration of new

• Produced requirements for new Car Loan SAP product, working with a team of SAP and API code engineers. Focused on connectivity of new product in existing Salesforce CRM platform.
• Involved in workshops focused on new entity and product creation in Master Data Management, ensuring data integrity for new entities and accounts in Master Data Management.
• Lead Business Analyst for API integration

• Lead Business Analyst creating a complaint case management platform in Salesforce CRM. Led workshops to analyse current state in legacy platform, future state ideation and created user stories and requirements for salesforce developers. Led fortnightly senior stakeholder approval sessions for UAT, heavily involved in BAT.
• Business Analyst for ‘Assisted Chat’ pilot using Salesforce – led initia

Managed complaint handling for retail banking and wealth management products, addressing customer escalations and resolving complaints directly to prevent third-party regulator involvement. Collaborated within a 20-person team to distribute and resolve complaint cases while identifying and addressing root causes of complaints across the organization.

• Complaint handling for all retail banking and some wealth management products.
• Personally managed complaints and escalations with customers directly to reach a resolution and avoid further escalation to the third-party regulator.
• Worked in a 20-person team to distribute and resolve complaint cases, as well as address root causes of complaints with the wider bank.