Tosin Fashedemi

I am a dedicated Customer Service Representative with over four years of experience in both B2C and B2B environments. My expertise lies in managing high-volume inbound and outbound calls, where I consistently achieve a customer satisfaction score of over 95%. I take pride in my ability to resolve customer issues effectively, boasting an 80% first-call resolution rate. My commitment to building strong customer relationships has led to a remarkable 80% increase in customer retention during my tenure.

Throughout my career, I have been recognized for my contributions to process optimization, which have improved response times by 30%. I have successfully trained new hires on best practices and communication protocols, enhancing team productivity and ensuring a high standard of service delivery. My experience spans various roles, including Cold Caller and Customer Service Representative, where I have honed my skills in CRM systems, conflict resolution, and customer engagement.