Open to opportunities

Christianah Oluwatosin

@christianaholuwatosi

Operations Supervisor and client-relations professional who streamlines administration, leads teams, and ensures positive customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for a client-facing operations role where I can supervise teams, streamline administrative processes, resolve issues quickly, and keep service quality high through clear communication and reliable reporting.

I’m an Operations & Administration professional with a B.Sc. in Business Administration and practical experience supervising teams and managing day-to-day operations in corporate, agricultural production, education, and client-facing settings. I’m known for taking initiative, staying organized under pressure, and building strong working relationships that keep both teams and clients engaged.

In my recent roles, I manage real-time client conversations remotely, maintaining an engaging, professional, on-brand tone while handling multiple chats, flagging issues, escalating sensitive interactions, and keeping accurate conversation records. Previously, as Manager / Operations Supervisor at Time World Limited, I oversaw full operations, coordinated staff across departments, resolved complaints as the main point of contact, and developed internal procedures and admin systems that reduced errors and improved operational efficiency—while also monitoring resources, inventory, and logistics to prevent disruptions.

Experience

Work history, roles, and key accomplishments

Current

Remote Chatter

Current

Elite Agency

Mar 2026 - Present (4 months)

Managed real-time online client conversations for an agency, maintaining an engaging, professional, on-brand tone. Handled multiple active chats, escalated sensitive issues, and kept accurate conversation records.

Customer Engagement Multitasking Escalation Handling Record keeping

Spa Trainee

Spa Training Program

Jan 2024 - Mar 2026 (2 years 2 months)

Completed part-time hands-on training in client care and personal wellness services in a professional spa environment. Developed client etiquette and service precision while strengthening hygiene practices and interpersonal communication.

Client Care Wellness Services Professional Services Interpersonal Communication Time Management Attention To Detail

Manager / Operations Supervisor

Time World Limited

Apr 2022 - Mar 2026 (3 years 11 months)

Oversaw day-to-day operations and supervised staff to keep activities on time and aligned with company goals. Served as the main customer point of contact, handled complaints, and implemented internal procedures and admin systems to improve efficiency.

Operations Management Team Supervision Process Implementation Stakeholder Management

Administrative Head — Production Unit

Agro Park Farm

Jan 2021 - Jan 2022 (1 year)

Managed administrative activities within the production unit, keeping daily operations organized and ensuring targets were met. Planned schedules, set up documentation and reporting, supported issue resolution, and helped onboard new team members to administrative processes.

Administrative Management Scheduling Documentation And Reporting Team Coordination Onboarding Issue Resolution

Teacher (NYSC Community Development)

Secondary School

Jan 2022 - Present (4 years 6 months)

Taught junior and senior secondary school students with clear, age-appropriate instruction. Prepared lesson notes and materials, conducted assessments, maintained classroom structure, and encouraged student participation.

Lesson planning Teaching Student Assessment Classroom Management Communication Skills