At PadSplit, I handle member billing inquiries, explain charges and account balances, and review fees for possible refunds or adjustments. I also assist with payment processing and coordinate with Hosts about delayed payments and account changes.
At Sendle, I supported customers across Australia, the United States, and Canada through chat, email, and phone. I monitored deliveries and collections, proactively contacted Australian customers about recurring issues, and built an Excel-based tracking system for follow-ups.
Earlier, at Vintazk Outsourcing, I handled support escalations and later supervised a call center team, including coaching sessions. My experience also includes workforce management support, customer network operations, sales, and teaching English.
