TSTooba Sayied
@toobasayied
Product-focused operations specialist driving data-led process improvements.
IndiaWhat I'm looking for
I am a product-focused operations specialist with hands-on experience improving workflows, reducing risk, and driving quality in fast-paced fintech operations. At Revolut I led root-cause analysis, collaborated cross-functionally to resolve high-priority issues, and served as a subject-matter expert for high-risk workflows to ensure compliance and stronger customer outcomes.
I build structured documentation and verification frameworks, mentor frontline teams, and translate analytics into actionable recommendations for senior stakeholders. My background in social media analytics and formal training in project and data analytics supports my ability to combine operational rigor with data-driven decision making to deliver measurable impact.
Experience
Work history, roles, and key accomplishments
Product Expert
Revolut Technologies India Pvt. Ltd.
Apr 2024 - Sep 2025 (1 year 5 months)
Performed root-cause analysis on system inefficiencies and high-priority cases, collaborating with Product, Risk, Customer Success, and Operations to implement resolutions and improve product functionality. Maintained Confluence knowledge base, identified product gaps, and ensured 100% compliance on high-risk workflows through data-driven checks.
Retail Accounts Specialist
Revolut Technologies India Pvt. Ltd.
Oct 2022 - Jan 2024 (1 year 3 months)
Led workflow analysis and implemented a verification framework that reduced risk-related cases by 54%, trained 65+ agents, and improved quality scores by 64.4% through structured training and QA. Monitored real-time support operations and reported performance gaps to leadership.
Social Media Analytics Intern
Innnovatia Marketing and Technology Solutions
Sep 2021 - Dec 2021 (3 months)
Conducted competitor benchmarking and social media performance analysis for six clients, developed KPI reports in Excel, and optimized strategies that boosted engagement by 35% for two clients within three months.
Education
Degrees, certifications, and relevant coursework
TCThe Bhawanipur Education Society College
Bachelor of Business Administration (Hons), Marketing
2018 - 2021
Grade: First Class Honours; CGPA: 7.54
Completed a Bachelor of Business Administration (Hons) in Marketing with First Class Honours and a CGPA of 7.54.
St. Thomas Day School
ISC, Secondary Education
2017 - 2018
Grade: 79.7%
Completed ISC secondary education with a percentage score of 79.7%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Tooba?
You can contact Tooba and 90k+ other talented remote workers on Himalayas.
Message ToobaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
