Gourav Mohanty

I am a results-driven Product Operations Manager and Senior Business Analyst with over six years of experience delivering operational excellence across e-commerce, food tech, and enterprise sectors. I specialize in translating complex business requirements into scalable workflows, driving automation initiatives, and maintaining high data integrity to support reliable product delivery.

At Concentrix, I led Payment File and Financial Reporting Automation projects that reduced processing time and improved data accuracy, and I owned end-to-end requirements discovery, BRD creation, and change-management compliance. I have a proven track record of building dashboards, supporting UAT, and reconciling billing operations to achieve near-perfect accuracy and faster onboarding.

I collaborate effectively with Product, Engineering, Finance, and Operations teams to identify root causes, implement process improvements, and increase operational throughput. I bring a practical, audit-ready approach to documentation, governance, and scalable operational playbooks that drive measurable improvements in efficiency and product readiness.