Tonya Reynolds
@tonyareynolds
Telecommunications Customer Project Manager skilled in LNP and service delivery operations.
United StatesWhat I'm looking for
I’m a telecommunications Customer Project Manager with extensive hands-on experience managing service delivery and customer-facing order workflows. I processed SIP order requests in the Peerless Portal, requested new TNs per order, updated CNAM requests, and ensured timely completion of complex installations.
I also bring deep LNP provisioning expertise—submitting LRS/CSR requests, creating and managing SOA/NPAC subscriptions, handling CSR/LNP activations, and managing number conflicts. I’ve led teams in LNP Service Delivery, coordinated with vendors and internal departments, and supported billing and directory updates using tools like Prism, Jira, DMS switch workflows, and E911 updates.
Experience
Work history, roles, and key accomplishments
Customer Project Manager
TEKSystems / Peerless Network
Oct 2022 - Nov 2022 (1 month)
Processed SIP order requests in the new Peerless Portal, requested new TNs per order, and updated CNAM requests to reflect customer requirements. Contract position ended.
Education
Degrees, certifications, and relevant coursework
Wilber Wright College
1986 -
Attended Wilber Wright College starting in 1986; program/degree details were not provided.
Lincoln Park HS
1984 - 1986
Attended Lincoln Park High School from 1984 to 1986.
Availability
Location
United StatesAuthorized to work in
Job categories
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