Toni Moore

Handled incoming calls and emails and verified registration documents, including home office checks, to ensure compliance. Managed payroll by collating and checking timesheets, booking holiday requests, and supporting multiple client payroll reports in in-house systems.

Provided customer service and sales administration, handling incoming calls and emails and managing job card booking. Prepared invoices, followed up on payments, supported supplier and customer relationships, and maintained daily administrative tasks using Outlook and Excel.

Managed customer and driver communications, booking shipments into SCOS/route planning systems and providing quotes for courier requirements. Planned routes and drop-offs for drivers and produced purchase orders and invoices while resolving complaints and processing daily shipment administration.

Sold advertising space through cold calling and managed existing clients while coordinating with designers on artwork requirements. Led the garden route team, tracked staff call and sales targets, and worked to strict printing deadlines for campaign delivery.

Handled customer enquiries by email and phone, requesting and updating tracking information and providing quotations. Completed customs documentation, resolved issues with airlines, supported data entry for manifesting deadlines, and processed daily administration including filing and archiving.

Co-ordinated flight shipments by booking wholesale couriers onto flights and preparing airway bills, X-ray security certificates, and customs documents. Managed offloaded material bookings for onward flights and ensured warehouse data entry and daily documentation, including manifest preparation and filing.

Completed GCSE studies including English, Maths, Science, and Information Technology (computers); school and dates were not specified.