Tonica Ehidiamen-Ton

I’ve been delivering frontline customer service at Zenith Bank Plc’s Ikoyi Branch, handling high-volume inquiries, processing account requests, and resolving complaints while keeping a close eye on KYC, AML, and compliance.

Before that, I managed front desk operations at Brains and Hammers during my NYSC, handling 20+ client inquiries daily, improving document processing and scheduling by 15%, and supporting the sales team with client relationships for property transactions.

My insurance foundation comes from an internship at Prestige Assurance PLC, where I helped with underwriting and claims processing across 30+ client files with zero errors, and I also grew sales and client education experience at Ben Jude Pharmaceuticals—supporting clinics and retail customers through fast-paced, high-volume work.