Annalou Ilagan

I’m a Compassionate and detail-oriented Certified Medical Virtual Assistant with 9+ years of healthcare experience supporting patient care, clinical operations, and administrative workflows. I handle patient inquiries, insurance verification, scheduling, and medical records management while maintaining strict HIPAA compliance.

In my roles as a Registered Medical Technologist, I reviewed and validated patient laboratory records for accuracy, completeness, and compliance, improving documentation efficiency by 20% through streamlined workflows and automation tools. I’ve also processed and reviewed high volumes of records using IDTOMIS, performed daily quality control checks, supported audit readiness, and coordinated with healthcare providers to resolve discrepancies quickly and accurately.