Tongtong Bao
@tongtongbao
I turn business workflows and data into AI product and content growth strategies.
NetherlandsWhat I'm looking for
I'm completing an MSc in Business Information Technology Management at the University of Amsterdam, where I connect business strategy, data analysis, and AI adoption.
For Das Import, a Dutch automotive-import company managing around 2,500 customer projects annually, I analyzed sales workflows and shaped an AI Sales Coach MVP. I translated post-call pain points into features such as transcription, summarization, intent and objection detection, and next-action recommendations while considering feasibility, user acceptance, privacy, and cost.
At Tomato Novel Platform, I analyzed performance data and feedback across 5,000+ online novels to improve content strategy for female users aged 18–35. My iterations contributed to a 90% completion rate, 200% growth in saves, and a 15% increase in average monthly revenue.
I've also supported Accenture retail-banking research, conducted quantitative research on Generative AI adoption, and built a hotel-cancellation prediction model with an AUC of 0.932. I work with SPSS, RapidMiner, SQL, Python, R, Excel, and PowerPoint.
Experience
Work history, roles, and key accomplishments
Product Strategy & Business Analysis
Das Import
Feb 2026 - May 2026 (3 months)
Analyzed sales workflows and customer-contact processes for a Dutch automotive-import company handling approximately 2,500 customer projects annually, identifying pain points in post-call analysis and follow-up. Evaluated automated sales solutions and translated business needs into product features including call transcription, summarization, and next-action recommendations.
Content Operations Assistant
Tomato Novel Platform
Jun 2023 - Nov 2025 (2 years 5 months)
Analyzed performance metrics and user feedback across 5,000+ online novels to identify content preferences among female users aged 18–35. Iterated content strategies based on user feedback and performance data, achieving a 90% completion rate, 200% growth in saves, and a 15% increase in average monthly revenue.
Supported market analysis for a consulting project by examining retail banking businesses, operating models, regulatory policies, and ESG performance of five listed banks. Conducted customer profiling and desk research, identifying key characteristics of core mobile banking customer segments and presenting findings in a User Analysis PPT.
Education
Degrees, certifications, and relevant coursework
University of Amsterdam
Master of Science, Business Information Technology Management
2024 - 2026
Grade: 3.7/4.0
Completed a Pre-Master's in Business Administration prior to the MSc; GPA: 3.7/4.0, Top 5%. Major in Business Information Technology Management.
Nanjing University Jinling College
Bachelor, Finance
2019 - 2023
Grade: 4.38/5
Major in Finance, GPA: 4.38/5 (TOP 8%). Relevant courses include Statistics, Management, Micro/Macro Economics, and Financial Markets.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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