Tondani Tshegofatso Elaine Phokoane

I am a passionate Client Care Agent at Capitec Bank, where I assist clients with their queries and ensure their needs are met efficiently. My role involves handling calls and WhatsApp inquiries, resolving conflicts, and ensuring that service level agreements are adhered to. I take pride in my ability to provide exceptional customer service and support, which I believe is crucial in the banking sector.

Previously, I worked as a Sales Associate at Mr Price Group, where I honed my skills in customer service, sales, and marketing. My experience in retail has equipped me with a strong understanding of product knowledge and the importance of effective communication. I am committed to continuous learning and development, as evidenced by my recent completion of a Virtual Assistant Certificate.