Tintswalo Nkuna

I am a dedicated and motivated individual currently working as a Customer Service Agent at Capita. In this role, I deliver high-quality customer service support to UK customers through various channels, including phone, live chat, and email. I consistently meet KPIs for response time, customer satisfaction, and issue resolution, demonstrating my commitment to excellence in customer service.

My experience includes managing customer inquiries for Marks & Spencer, where I resolved tickets efficiently while maintaining high customer satisfaction. I have developed strong problem-solving and multitasking skills in a fast-paced environment, adapting quickly to new systems and processes. I am passionate about enhancing my professional skills in a reputable organization that values hard work and offers opportunities for growth and challenges.