Tom Martens
@tommartens
I create welcoming hotel stays through efficient front-desk service and personalized guest support.
United StatesWhat I'm looking for
At Courtyard by Marriott in Shelton, I greet and check in guests using FOSSE, manage guest ledgers and Q45 advanced deposits, and resolve inquiries through GXP. I personalize stays by fulfilling special requests, recognizing Marriott Bonvoy members, and coordinating service needs with Housekeeping and Engineering.
I've also supported hotel laundry operations at Stamford Marriott Hotel & Spa and ran my own dog-sitting service, tailoring care to each client and pet. With a B.S. in Hospitality & Tourism, I'm grounded in front office management, event planning, resort management, and quality service.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
Courtyard by Marriott
Jul 2022 - Present (4 years 2 months)
Greets and checks in guests using the FOSSE system, provides information about hotel amenities and local attractions, and resolves guest inquiries. Coordinates with housekeeping and engineering to fulfill service requests and maintains the hotel Marketplace.
Education
Degrees, certifications, and relevant coursework
Mitchell College
Bachelor of Science, Hospitality & Tourism
Bachelor of Science in Hospitality & Tourism from Mitchell College, graduated in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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