Megan Lopez
@meganlopez
Experienced frontline payroll consultant focused on client satisfaction and compliance.
United StatesWhat I'm looking for
I am a highly motivated frontline payroll consultant with years of hands-on experience in payroll processing, tax support research, and client issue resolution. At ADP I consistently exceeded performance goals, provided live chat assistance to small business clients, and mentored new hires on compliance and best practices.
Earlier, I supported customers at Dish Network with technical and billing guidance that improved client retention and service satisfaction. I bring strong organizational skills, the ability to work independently or in teams, and proficiency with Microsoft Office to deliver reliable client-focused support.
Experience
Work history, roles, and key accomplishments
APProvide frontline payroll processing and tax support for small-business clients, resolving issues via live chat and improving client satisfaction; mentor new hires on compliance and best practices.
DNChat Technical Support
Dish Network
Jan 2017 - Dec 2020 (3 years 11 months)
Provided chat-based technical and billing support, guided clients on account upgrades and optimizations, and contributed actionable feedback that improved team performance and client retention.
Education
Degrees, certifications, and relevant coursework
College Career and Technology Academy
High School Diploma, General Secondary Education
Earned a High School Diploma from College Career and Technology Academy in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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