Tolu Sadiku
@tolusadiku
Detail-oriented Product Support Technician with expertise in data management.
What I'm looking for
I am a dedicated professional currently working as a Product Support Technician at the Washington Metropolitan Area Transit Authority. My role involves providing exceptional customer and technical support to retail merchants, ensuring they can effectively utilize fare media and point of sale devices. I take pride in my ability to troubleshoot complex issues and generate insightful reports that aid in decision-making and operational efficiency.
With a Bachelor of Science in Information Systems and an MBA in Project Management on the horizon, I am committed to continuous learning and professional growth. My experience includes conducting audits, vulnerability scans, and collaborating with various stakeholders to enhance service delivery. I have successfully led projects that improve accessibility for underserved communities, demonstrating my passion for leveraging technology to create positive impacts.
Experience
Work history, roles, and key accomplishments
Product Support Technician
Washington Metropolitan Area Transit Authority
Jun 2023 - Present (2 years)
Provided comprehensive technical and customer support for WMATA’s fare media and Point of Sale (POS) devices, including installation, troubleshooting, and training for retail merchants. Managed POS device inventory, conducted quarterly IT cybersecurity audits, and generated detailed retail merchant reports. Led significant projects such as Metro Lift and UPass, involving technical setup, device su
Education
Degrees, certifications, and relevant coursework
Bowie State University
Bachelor of Science, Information Systems
Focused on Information Systems, preparing for a career in technology. Gained foundational knowledge in various aspects of information technology and systems.
Louisiana State University in Shreveport
Master of Business Administration, Project Management
Specialized in Project Management, enhancing skills in leading and executing complex projects. Expected to complete the program in December 2026.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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