Open to opportunities

Tiara Smith

@tiarasmith

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Enthusiastic IT professional with strong leadership and technical skills.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my technical skills.

I am an Information Technology professional with a passion for delivering exceptional service and support. My experience spans various roles, including Tier 2 Analyst and Field Service Engineer, where I have honed my technical skills and developed a proactive approach to problem-solving. I thrive in fast-paced environments and am committed to continuous learning in the ever-evolving IT landscape.

Throughout my career, I have demonstrated my ability to manage complex projects, provide technical assistance, and lead teams effectively. My role at the National Science Foundation allowed me to mentor first-level Help Desk Technicians and provide high-level support for various applications, ensuring seamless operations. I take pride in my strong customer service skills and my ability to communicate effectively with end-users, ensuring their needs are met promptly and satisfactorily.

I am eager to bring my expertise to a new organization where I can contribute to innovative solutions and help drive success. I believe in fostering a collaborative work environment and am always looking for opportunities to grow and develop my skill set further.

Experience

Work history, roles, and key accomplishments

Bus Operations Control Center Controller

Transdev

Jul 2023 - Dec 2023 (5 months)

Provided direction to Bus Operators and verbal assistance to Road Supervisors. Monitored radio communications, ensured delays were recorded, and managed accidents/breakdowns. Collaborated with divisions regarding service interruptions and documented incidents in various database systems.

Bus Operations Incident Management Documentation DataBase Systems Monitoring Services

Tier 2 Analyst/A/V Technology Specialist

National Science Foundation

Nov 2022 - Feb 2023 (3 months)

Provided Tier 2 technical assistance and mentoring to first-level Help Desk Technicians, resolving escalated issues. Delivered onsite deskside support for various client/server applications including MS Windows 10 and MS Office. Troubleshot and diagnosed computer, Cisco IP phone, software, and network connectivity problems, while maintaining high customer service.

Technical Support Help Desk Windows 10 MS Office Citrix VMWare SCCM Mobile Device Management A V Support

Field Service Engineer

Lorien Global (United Airlines)

Feb 2022 - Jun 2022 (4 months)

Managed multi-faceted deployment projects, including software and hardware installation and configuration for United Airlines devices. Provided technical support, troubleshooting, maintenance, and upgrades to database infrastructure. Utilized ServiceNow for end-user support requests and performed on-site analysis and resolution of desktop problems.

Project Management Software Deployment Technical Support Troubleshooting ServiceNow Desktop Support Active Directory

Transportation Operations Supervisor

Reston Limousine

Aug 2018 - Apr 2019 (8 months)

Supervised a team of 75 drivers, ensuring daily manifest updates, timeliness, and compliance with DOT regulations. Maintained positive rapport with staff and reviewed daily passenger logs. Provided support for accident logging, fleet breakdowns, and processed vendor invoices.

Compliance Account Updates

Metrobus Operator

Washington Metropolitan Area Transit Authority

Apr 2011 - Jun 2017 (6 years 2 months)

Conducted pre- and post-trip inspections to ensure vehicle operating condition and onboard equipment. Successfully performed scheduled manifests, picking up clients on time and delivering them safely. Communicated effectively with dispatch regarding delays and provided excellent customer service, including boarding assistance and emergency response.

Customer Service Communication Time Management

Education

Degrees, certifications, and relevant coursework

MyComputerCareer

Program Certificate, Information Technology Security and Administration

Completed a comprehensive program focused on information technology security and administration. Gained expertise in various aspects of IT security and system management.