At AB Microfinance Bank, I provide technical support and resolve hardware and software requests to keep business operations running smoothly. I troubleshoot and repair laptops, desktops, servers, and printers, and maintain repair and diagnostic logs.
I manage user accounts and permissions through Active Directory and core banking applications, improving access control efficiency by 20%. I also maintain IT infrastructure, install and upgrade equipment and software, and support data security and backup integrity.
Earlier, as a Quality Control Officer at AB Microfinance Bank, I provided quality control data for regulatory submissions, contributing to a 15% reduction in compliance errors. I also collaborated with IT teams to document processes and improve the internal knowledge base.
