Tolulope Okosun

I am a dedicated and reliable Customer Service Representative with over 5 years of experience in delivering exceptional customer service. My journey has been marked by a commitment to resolving customer issues and ensuring satisfaction. I pride myself on my ability to build rapport with customers, handle inquiries effectively, and adapt to various situations with empathy and emotional intelligence.

In my recent role at Kent Peoples Market, I was promoted to team lead within six months, where I developed and implemented customer service policies that significantly improved customer satisfaction scores by 4.8%. My experience at Ledray Fintech further honed my skills, as I achieved the highest customer satisfaction rate in my team and maintained a 99.9% complaint resolution quality score. I am passionate about contributing to the success of my team and organization through high-quality service.