Tolulope Adeyera
@tolulopeadeyera
Dynamic graduate with expertise in client engagement and data analysis.
What I'm looking for
I am a dynamic and innovative graduate with a strong background in client engagement, customer management, and operation management. My experience includes handling high call volumes and maintaining customer satisfaction while building lasting relationships. I have a diverse skill set that encompasses data entry, account management, sales, and biochemical research and analysis.
Currently, I work as a Customer Relations Specialist and Sales Executive at First City Monument Bank, where I conduct over 200 daily outbound calls to clients, ensuring timely follow-ups and promoting our products and services. My previous role as a Data Entry/Analyst at the Federal Medical Centre allowed me to improve data reliability and assist in medical research through data analysis. I am eager to leverage my analytical skills and detail-oriented approach to uncover insights that drive strategic business growth.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
First City Monument Bank
May 2023 - Present (2 years)
As a Customer Relations Specialist, I build and maintain strong relationships with customers, conduct daily outbound calls, and provide exceptional customer service. I also gather feedback to improve services and spearhead account openings, collaborating with stakeholders to enhance customer retention and loyalty.
Data Entry / Analyst
Federal Medical Centre
Mar 2022 - Feb 2023 (11 months)
In my role as a Data Entry / Analyst, I managed patient records using Microsoft Excel, ensuring accurate data entry and improving reliability. I also analyzed data to assist in medical research and streamlined processing procedures to enhance departmental efficiency.
Medical Biochemist
Obafemi Awolowo University
Aug 2018 - Jan 2019 (5 months)
As a Medical Biochemist intern, I conducted enzyme extraction and purification, assisted in laboratory maintenance, and performed quantitative protein assays, contributing to significant research outcomes while adhering to safety standards.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Biochemistry
2015 - 2021
Grade: Second Class (Hons.) Lower Division
Studied Biochemistry with a focus on the ameliorative effects of hexane extract of chromoleana odorata on cyanide induced lipid peroxidation, dyslipedemia and calcium imbalances. Completed a dissertation that contributed to vital research outcomes in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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