TA
Open to opportunities

Tolulope Adeyera

@tolulopeadeyera

Dynamic graduate with expertise in client engagement and data analysis.

Nigeria

What I'm looking for

I am looking for a role that offers growth opportunities and values analytical skills.

I am a dynamic and innovative graduate with a strong background in client engagement, customer management, and operation management. My experience includes handling high call volumes and maintaining customer satisfaction while building lasting relationships. I have a diverse skill set that encompasses data entry, account management, sales, and biochemical research and analysis.

Currently, I work as a Customer Relations Specialist and Sales Executive at First City Monument Bank, where I conduct over 200 daily outbound calls to clients, ensuring timely follow-ups and promoting our products and services. My previous role as a Data Entry/Analyst at the Federal Medical Centre allowed me to improve data reliability and assist in medical research through data analysis. I am eager to leverage my analytical skills and detail-oriented approach to uncover insights that drive strategic business growth.

Experience

Work history, roles, and key accomplishments

FB
Current

Customer Relations Specialist

First City Monument Bank

May 2023 - Present (2 years)

As a Customer Relations Specialist, I build and maintain strong relationships with customers, conduct daily outbound calls, and provide exceptional customer service. I also gather feedback to improve services and spearhead account openings, collaborating with stakeholders to enhance customer retention and loyalty.

OU

Medical Biochemist

Obafemi Awolowo University

Aug 2018 - Jan 2019 (5 months)

As a Medical Biochemist intern, I conducted enzyme extraction and purification, assisted in laboratory maintenance, and performed quantitative protein assays, contributing to significant research outcomes while adhering to safety standards.

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Bachelor of Technology, Biochemistry

2015 - 2021

Grade: Second Class (Hons.) Lower Division

Studied Biochemistry with a focus on the ameliorative effects of hexane extract of chromoleana odorata on cyanide induced lipid peroxidation, dyslipedemia and calcium imbalances. Completed a dissertation that contributed to vital research outcomes in the field.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Tolulope Adeyera - Customer Relations Specialist - First City Monument Bank | Himalayas