Tolulade Mazeedah
@tolulademazeedah
Customer support specialist at Apex Corporate Services handling client inquiries, account updates, and service requests.
NigeriaWhat I'm looking for
At Apex Corporate Services, I serve as the primary contact for corporate clients, responding to service inquiries, account updates, and scheduling requests by email.
I maintain client databases with accurate service agreement, billing, and interaction records, and handle feedback and escalations.
At Aura Direct E-Commerce, I managed customer inquiries about orders, sizing, payments, and products using Zendesk Support and HubSpot.
I resolved escalations and billing and refund questions while maintaining a 95%+ CSAT score, and worked with logistics and technical support teams to track deliveries and improve issue resolution.
Experience
Work history, roles, and key accomplishments
Client Experience Associate
Apex Corporate Services
Jan 2026 - Present (9 months)
Served as primary point of contact for corporate clients, responding to service inquiries, account updates, and scheduling requests via email. Maintained client databases and handled feedback and escalations to ensure high retention.
Customer Experience Representative
Aura Direct E-Commerce
Jan 2023 - Dec 2026 (3 years 11 months)
Managed high-volume customer inquiries regarding order status, sizing, payments, and product specifications using Zendesk Support and HubSpot, maintaining prompt resolution times. Resolved escalations and billing/refund queries, achieving a 95%+ CSAT score.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Business Administration
2022 -
Pursuing a Bachelor of Science in Business Administration at the University of Ibadan, expected to complete in 2026.
Alison
Diploma in Customer Service Skills, Customer Service
Completed a Diploma in Customer Service Skills, certified by the CPD Certification Service in February 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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