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Amanda Serafim

@amandaserafim

Customer support professional at Concentrix who handled high-volume chat requests, resolved customer issues, and managed user accounts.

Brazil

Message

At Concentrix, I provided customer support via chat, answered questions, and used Zendesk to handle customer interactions and requests. I identified and resolved customer issues while meeting quality targets in a high-volume environment.

At Teleperformance, I managed and evaluated social media content against company guidelines and applied internal policies to support decision-making. Earlier, at Sindicato do Comércio Varejista, I created social media content, managed Instagram advertisements, and supported internal marketing projects.

Experience

Work history, roles, and key accomplishments

Bilingual Digital Platform Moderator

Teleperformance

Jan 2025 - Jan 2026 (1 year)

Managed and evaluated content published on social media, ensuring compliance with company guidelines. Analyzed content and situations presented on digital platforms and applied internal policies and procedures.

Content Moderation Policy Application Digital Platforms Attention To Detail Compliance Quality

Bilingual Digital Games Moderator | Customer Support

Concentrix

Jan 2024 - Jan 2025 (1 year)

Provided customer support via chat, answering questions and assisting customers clearly and effectively. Used Zendesk to handle customer service interactions and manage customer requests, and met quality targets while maintaining established customer service standards.

Customer Support Live Chat Zendesk Issue Resolution Quality Targets (FCR AHT CSAT)High Volume User Account Management Reporting

General Office Assistant

Sindicato do Comércio Varejista

Jan 2022 - Jan 2023 (1 year)

Created and published social media content and managed Instagram advertisements. Supported the creation and execution of Internal Marketing projects and organized requests, quotations, and activities related to gifts and events.

Social Media Instagram Internal Marketing Event Coordination Communication Skills