Aidana Anuarbek

I am a multilingual and results-driven professional with over 4 years of experience in English language instruction and ground handling operations at an international airport. My career has been defined by my ability to communicate effectively and manage crises, ensuring high-quality service delivery in challenging environments. I thrive on helping others and take pride in my customer service skills, which have been honed through various roles in education and passenger service.

In my current position as a Ground Handling Agent at Almaty International Airport, I have successfully resolved 90% of baggage claims within 24-48 hours, demonstrating my commitment to client satisfaction. My previous experience as an English Language Teacher allowed me to improve standardized test scores by 30% and prepare students for competitive olympiads, showcasing my dedication to educational excellence. I am now seeking opportunities in customer support where I can leverage my strong communication skills and passion for helping people.