In my current fragrance retail role, I assist customers with orders, payments, refunds, and account inquiries. I also handle shipment creation, product replacements, discounts, and gift redemptions, using text automation tools to improve response consistency.
At DNSEver Corp, I supported cryptocurrency exchange users through CRM and social networking service channels, participated in platform feature improvement initiatives, and researched other platforms. At Bellair LCC, I provided online consultations about surgeries and cosmetic treatments, managed reservations, and translated website and Instagram content from Korean into English.
