Open to opportunities

Toghrul Hasanli

@toghrulhasanli

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Property Manager focused on guest satisfaction and revenue growth.

Slovakia

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What I'm looking for

I’m looking for a role where I can combine guest-centered service with property and digital operations—responsible for day-to-day support, listings, and growth. I thrive in fast-paced teams that value clear communication and ownership.

I’m a Property Manager and customer service specialist with hands-on experience in short-term rental operations, guest relations, and e-commerce. I manage guest journeys end-to-end and prioritize fast, reliable support.

In my property role with Caspian s.r.o., I managed 7+ short-term rental apartments in Bratislava through Airbnb and Booking. I respond promptly to guest inquiries, assist with requests, and support operational needs like reviewing lease agreements and preparing invoices.

Before that, I strengthened my customer support foundation as a Customer Care Agent, handling order management, delivery questions, returns, and product inquiries for a premium brand. I learned how to protect the customer experience while resolving issues efficiently.

Today, I also run a self-employed e-commerce/dropshipping operation where I handle product research, supplier sourcing, order fulfillment, and customer communication. I build and manage a Shopify store, optimizing product listings, pricing, and profit margins.

Experience

Work history, roles, and key accomplishments

Current

E-commerce / Dropshipping Business

Current

Self-Employed

Jan 2025 - Present (1 year 6 months)

Managed end-to-end dropshipping operations, including product research, supplier AI content creation, order fulfillment, and customer support. Handled refunds, returns, and disputes while operating a Shopify storefront.

Dropshipping Product Research Supplier Sourcing AI Content Creation Content Creation Shopify Product Listing Management Pricing Strategy order fulfillment Refunds Returns Disputes

Property Manager

Caspian s.r.o.

May 2023 - Jan 2026 (2 years 8 months)

Managed short-term rental operations for 7+ apartments in Bratislava via Airbnb and Booking, supporting 700+ guests per year. Handled guest inquiries, reviewed lease agreements, and prepared invoices.

Short Term Rentals Airbnb Booking.Com Guest Relations Customer Support

Customer Care Agent

Onepilot

Feb 2022 - May 2023 (1 year 3 months)

Supported Polène customers with order management, delivery questions, returns, and product-related inquiries. Provided customer support to maintain a premium customer experience.

Customer Support Order Management Delivery Support Returns Order Inquiries Customer Satisfaction

Tour Guide / Program Assistant

Erasmus Program

Jun 2021 - Jan 2022 (7 months)

Guided visiting teachers from Turkey during Erasmus exchange programs and supported on-site logistics. Coordinated visits across schools and training centers and provided translation assistance.

Program Assistance Coordination On Site Visit Logistics

Business Development Representative

Wolt

Jan 2018 - Jan 2021 (3 years)

Acquired new restaurant and retail partners for the Wolt platform, negotiating cooperation terms and managing onboarding. Maintained long-term partner relationships and provided ongoing support.

Business Development Partnerships Negotiation Onboarding Relationship Management Partner Support Account Acquisition

Education

Degrees, certifications, and relevant coursework

Onepilot

Customer Care

2022 - 2023

Trained/served as a Customer Care Agent at Onepilot (02/2022–05/2023), supporting Polène customers with order management, delivery questions, returns, and product inquiries.