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Sabína Boor

@sabnaboor

Customer Service Specialist at LELOSI, turning e-commerce customer challenges into brand loyalty and handling customer complaints.

Slovakia

Message

At LELOSI, I work as a Customer Service Specialist, bringing my e-commerce customer experience to customer support.

As an E-commerce Administrator, I supported retail clients with customer communication across social media and email, localized content, and resolved complaints.

At Platise, s.r.o., I managed purchasing for online stores Magando.ch and MrLens.ch, planned inventory, and worked with suppliers.

I also optimized e-commerce product content for SEO, published products, and created descriptions. Earlier, as a Sales Specialist at Caliumi a.s., I conducted market research and adjusted pricing strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

LELOSI

Sep 2023 - Present (3 years 1 month)

Worked as Customer Service Specialist at LELOSI.

E-commerce Administrator

GIBON d.o.o.

Feb 2020 - Sep 2024 (4 years 7 months)

Providing administrative support to clients in the retail sector

Managing customer communication across social media and email channels

Translating and localizing content for different audiences

Handling and resolving customer complaints in a professional and timely manner

Creating blog and social media content to boost engagement and brand visibility

Purchase Specialist

Platise, s.r.o.

Aug 2015 - Sep 2018 (3 years 1 month)

End-to-end management of the purchasing process for online stores (Magando.ch, MrLens.ch)

Inventory planning and stock management

Supplier communication and relationship management

Training, leading, and supervising the purchasing team

Close collaboration with the customer service department to ensure smooth operations

Evaluation of supplier offers and selection of the most suitable partners

Editor of ecommerce content

Platise, s.r.o.

Jul 2014 - Jul 2015 (1 year)

SEO optimization of product content to improve online visibility and search ranking

Uploading and publishing new products to the online store

Updating and maintaining accurate and up-to-date product information

Creating engaging and compelling product descriptions tailored to target audiences

Sales Specialist

Caliumi a.s.

Jan 2012 - Jan 2014 (2 years)

Planning and execution of marketing activities to support business growth

Communication and relationship management with suppliers

Conducting market research and analyzing trends to identify opportunities

Developing and adjusting pricing strategies based on market insights