Martina Lackova
@martinalackova
I improve Amazon operations, customer experience, and support workflows across international teams.
SlovakiaWhat I'm looking for
I've spent 10+ years improving customer experience and operations in Amazon's international environment, resolving complex seller and support issues across European marketplaces.
In my Customer Experience & Operations Specialist role, I conduct quality reviews, analyze operational trends, maintain SOPs and knowledge materials, and coordinate with technical, product, and operational stakeholders.
I eliminated a deprecated process generating approximately 50 support cases per day, reducing workload equivalent to about two FTE annually. I've also tested new features, identified defects before release, and improved documentation to reduce support demand.
I've delivered onboarding, coaching, and knowledge-transfer sessions for international teams, including South Africa. Earlier at Clarios, I processed expense reports, investigated discrepancies, and maintained financial-control accuracy.
Experience
Work history, roles, and key accomplishments
Conducted quality reviews of support tickets, managed complex cases, and performed trend analysis to identify process gaps. Owned SOPs and documentation, coordinated with cross-functional teams, and tested new features.
Accountant
Clarios
Nov 2019 - Jul 2020 (8 months)
Processed and reviewed employee expense reports, ensuring compliance with company policies. Investigated discrepancies, performed data validation, and provided guidance on expense management processes.
Delivered high-volume support to Amazon sellers across European marketplaces via phone and email. Investigated complex account issues, managed escalations, and supported onboarding and training of new team members.
Education
Degrees, certifications, and relevant coursework
University of Ss. Cyril and Methodius in Trnava
Bachelor's Degree, Mass Communication / Media Studies
2011 - 2014
Bachelor's degree in Mass Communication and Media Studies from the University of Ss. Cyril and Methodius in Trnava, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
SlovakiaAuthorized to work in
Job categories
Skills
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