Open to opportunities

Todina Hodge

@todinahodge

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Dedicated Client Services & Logistics Specialist with 9+ years of experience.

Guyana

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What I'm looking for

I am looking for remote positions that leverage my skills in administration, customer support, and logistics, with a focus on efficiency and clear communication.

I am a dedicated and versatile Client Services and Logistics Specialist with over 9 years of experience delivering top-tier customer support, administrative services, and logistics coordination. My proven ability to streamline operations and manage key client relationships has consistently resulted in success in deadline-driven environments. I am adept with CRM tools, virtual platforms, and remote team collaboration, which allows me to effectively contribute to any organization.

In my current role as a Key Account Manager at Blue Water Shipping, I manage multimillion-dollar logistics projects for offshore clients, coordinating end-to-end procurement and delivery processes. My efforts have led to a 20% reduction in delivery delays through improved coordination. Previously, I have held positions that required strong leadership and operational skills, such as supervising call center agents and maintaining high customer satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Blue Water Shipping

Jun 2022 - Present (3 years 1 month)

Managed multimillion-dollar logistics projects for offshore clients. Coordinated end-to-end procurement and delivery processes, and hosted daily client meetings to generate reports that informed decision-making.

Logistics Management Procurement Client Relationship Management Reporting Project Coordination Offshore Logistics Client Engagement Process Improvement

Client Service Specialist

Ramps Logistics

Sep 2019 - Present (5 years 10 months)

Monitored freight and customs processes for offshore logistics. Prepared procurement paperwork and ensured compliance, working with cross-functional teams to fulfill client SLAs.

Customs Procurement Compliance Logistics Coordination Documentation Supply Chain On Time Delivery

Customer Care Operations Supervisor

Teleperformance Inc.

Jan 2016 - Present (9 years 6 months)

Supervised over 15 call center agents in a fast-paced environment. Handled scheduling, performance reviews, and compliance monitoring, while also leading training and onboarding initiatives.

Team Supervision Call Center Operations Scheduling Performance Reviews Compliance Monitoring Training Development Onboarding Team Leadership Productivity Improvement Customer Service

Customer Care Specialist

Sambora Communications Inc.

Jun 2014 - Present (11 years 1 month)

Responded to customer inquiries via phone, utilizing CRM tools to resolve issues. Maintained high satisfaction ratings and recommended upsell products.

Customer Service CRM Software Customer Satisfaction Upselling Phone Support Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Unicaf University

BSc, Logistics and Supply Chain Management

Completed a Bachelor of Science in Logistics and Supply Chain Management. This program provided a comprehensive understanding of supply chain operations, including procurement, transportation, and inventory management.

Dolphin Secondary School

High School Diploma, General Studies

Obtained a High School Diploma from Dolphin Secondary School. Achieved passes in various CXC subjects including Math, English A, Principles of Accounts, Office Administration, EDPM, Principles of Business, Social Studies, and Economics.