Todd Hughes

Build outreach, scheduling, and follow-up workflows for a newly launched business using HubSpot and Google Workspace. Maintain prospect records, organize follow-up tasks, and develop communications to support business development.

Ranked #1 in the department in 2025 and among the top 10 in 2026. Averaged $350K in monthly revenue and 95 booked reservations per month, managing reservations, booking changes, payments, and follow-up for new and repeat guests in a remote, high-volume phone environment.

Guided customers through refinance documentation, underwriting, appraisal, and closing steps, explaining requirements and coordinating follow-up. Maintained sensitive customer records and tracked outstanding documentation through the application process.

Coordinated application intake, document collection, and file updates with processing teams; kept customers informed of requirements and next steps.

Explained application steps and documentation requirements to homeowners; maintained accurate, compliance-sensitive customer records.

Managed applicant communication, tracked documentation follow-up, and coordinated pipeline activity in a remote contract role.

Coordinated healthcare placements and schedules with candidates and internal teams. Supported credentialing coordination and follow-up to keep placement requirements organized.

Guided business owners through funding inquiries and application requirements; coordinated document collection and provided status updates.

Troubleshot aircraft avionics, radar, communications, and navigation systems; documented technical work.

Associate of Science in Applied Science with a focus on Massage Therapy, completed from 2002 to 2004.