Tochukwu Ezeoka
@tochukwuezeoka
I improve SaaS and fintech customer retention through personalized support, onboarding, training, and issue resolution.
NigeriaWhat I'm looking for
I've supported SaaS and fintech customers at BrightPath SaaS Solutions and Patricia Technologies Limited, resolving inquiries, managing orders, and delivering personalized service that builds loyalty.
At BrightPath, I assisted more than 1,200 customers, helped increase positive reviews by 25%, and implemented a customer contact management system that reduced data discrepancies by 20% and improved response time. I also collaborated on complaint resolution, decreasing escalated complaints by 10%.
At Patricia Technologies, I handled 50+ daily inquiries across email, chat, and phone while meeting 100% of service-level targets. I created call scripts and email templates that reduced response time by 20%, supported onboarding and product training, and converted 12% of OTC customers into repeat buyers through personalized follow-ups.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
BrightPath SaaS Solutions
Feb 2023 - May 2026 (3 years 3 months)
Provided high-level personalized customer service, managed transactions, and implemented an efficient contact management system reducing data discrepancies by 20%. Assisted over 1200 customers, contributing to a 25% increase in positive reviews and a 10% decrease in escalated complaints.
Customer Support Specialist
Patricia Technologies Limited
Jan 2020 - Dec 2022 (2 years 11 months)
Handled 50+ daily multichannel customer inquiries, converting 12% of OTC customers into repeat buyers. Designed standardized call scripts and email templates reducing response time by 20%, and achieved 95%+ resolution satisfaction across all channels.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor's Degree, Pure and Industrial Chemistry
Bachelor's degree in Pure and Industrial Chemistry from the University of Nigeria, Nsukka.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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