Looking for a job

Tobin Thomas

@tobinthomas1

Message

I strengthen HR operations, benefits, risk controls, and employee services across global environments.

India

Message

What I'm looking for

I'm looking to strengthen HR operations, benefits, risk and control, or learning and development in a global environment where I can improve processes, resolve complex issues through data, and enhance employee experience.

At Barclays Global Service Centre, I manage HR operations spanning risk and control, UK pensions and benefits, payroll inputs, and learning and development. I review residual-risk assessments, perform QA and control testing, track risk events, and deliver monthly reporting that supports governance and decision-making.

I reconcile benefits and pension data, resolve payroll-interface discrepancies, and support around 250 cases monthly with a 100% first-time resolution rate. I've improved processes to reduce turnaround time by 15%, maintained 98%+ SLA performance, and coordinated L&D programmes that reduced unplanned exceptions or complaints by 20%.

Experience

Work history, roles, and key accomplishments

Current

HR Manager

Current

Barclays Global Service Centre Pvt. Ltd.

Dec 2018 - Present (7 years 10 months)

Strengthened risk and control frameworks by reviewing and validating residual risk assessments, and enhanced 2nd Line of Defense oversight through QA reviews and control testing. Managed end-to-end UK pension and benefits administration, reconciled data, and provided first-line support via ServiceNow.