Tobi Bodunde
@tobibodunde
I lead customer support teams and improve service across banking and digital media platforms.
NigeriaWhat I'm looking for
At IBAKA TV, I manage customer support for subscribers while overseeing four YouTube channels with a combined 5M+ subscribers. I use audience, streaming-platform, and customer data to improve content decisions, engagement, and customer experience.
I previously led IBAKA TV’s customer service team as it grew from 7 to 15 specialists, supporting approximately 200 customers per 9-hour shift. I introduced Zendesk, strengthened troubleshooting and response processes, reduced recurring complaints, and reported service KPIs to senior management.
At GO MONEY Digital Bank, I handled 80–100 customer inquiries daily, maintained 95%+ customer satisfaction, and supported mobile-app onboarding through virtual Q&A sessions.
Experience
Work history, roles, and key accomplishments
YouTube Channel Manager
Ibaka Entertainment Ltd
Jul 2024 - Present (2 years 2 months)
Manage customer support for subscribers, resolving technical, account and content-related issues. Oversee content scheduling, uploads and optimization for 4 YouTube channels with 5M+ subscribers.
Customer Service Manager
Ibaka Entertainment Ltd
May 2022 - Jan 2024 (1 year 8 months)
Led and developed a customer service team from 7 to 15 specialists, supporting 200 customers per shift. Improved response times, resolution rates, and satisfaction by analyzing trends and coaching staff.
Customer Service Representative
Go Money Digital Bank
Jan 2021 - Apr 2022 (1 year 3 months)
Handled 80-100 customer inquiries daily with a 95%+ satisfaction rating. Resolved issues by coordinating with internal departments and supported mobile-app onboarding for customers.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, Geology
Bachelor of Science in Geology from Obafemi Awolowo University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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