Tobias Möhlmann

Processes technical and specialist support cases for the central MB.OS platform. Regularly exchanges with product owners to improve support and clarify complex cases, and supports team building and knowledge database development.

Managed a broad M365 task area due to company size and newly created position. Operated and monitored the ERP system, coordinated and checked company resources and employees, and improved the newly introduced ERP system through meetings with service and project managers.

Performed front and back office tasks in Windows, iOS, and Android environments, partially taking on 2nd level tasks through initiative. Documented and processed telephone fault reports, used device management and administration tools, and provided remote support when needed.

Processed faults and new installations in the field for private and business customers using a ticket system including reporting and documentation. Conducted site surveys, planned and implemented modernizations and new cabling, and trained new employees while leading field projects with personnel responsibility.

Activities and societies: Participation in student company 'schoolbucks'.

Completed training as a commercial assistant for information processing, including a technical college entrance qualification in business and administration. Participated in the student company 'schoolbucks'.

Completed secondary school with the qualification for university of applied sciences entrance.