PPPaul Pätzig
@paulptzig
Experienced IT support and customer service leader skilled in operations.
GermanyWhat I'm looking for
Ich bin eine engagierte, kommunikationsstarke Fachkraft mit Erfahrung im 1st-Level-IT-Support, Kundenservice und Teamaufbau. Als Juniorführungskraft leitete ich Onboarding-Projekte, baute ein Qualitätssicherungsteam auf und optimierte SLA-Überwachungs- und Supportprozesse, insbesondere in telefonischem Ticketmanagement und Reklamationsbearbeitung.
Ich habe umfassende Erfahrung in Call-Center- und Reisebuchungsumgebungen (CHECK24) sowie in Personaldisposition und Beschwerdemanagement bei OFFICE Personal. Ich arbeite strukturiert, lösungsorientiert und stressresistent, und strebe danach, durch Qualität und Engagement echten Mehrwert für Kunden und Unternehmen zu schaffen.
Experience
Work history, roles, and key accomplishments
CHCoordinated team operations for package travel customer service, handled bookings, complaints and refunds, and delivered professional customer consultations to improve retention.
Personal Disponent
Office Personal
Jan 2018 - Dec 2025 (7 years 11 months)
Managed staffing, applicant management, shift planning and service quality oversight to ensure efficient personnel deployment and customer satisfaction.
IT Support Lead
Gevekom GmbH
Jan 2020 - Dec 2023 (3 years 11 months)
Led 1st-level IT support as a junior manager, built a quality assurance team, optimized SLA monitoring and support processes, and managed inbound/outbound ticket handling for customer care.
Call Center Agent
Office Personal
Jan 2018 - Dec 2020 (2 years 11 months)
Provided inbound/outbound customer care focused on account maintenance, sales and complaint handling, and performed personnel dispatch and applicant coordination duties.
Education
Degrees, certifications, and relevant coursework
DPFA Dresden
Krankenpflegehelfer, Nursing / Healthcare
2016 - 2018
Completed vocational training as Krankenpflegehelfer at DPFA Dresden from 2016 to 2018.
66. Oberschule Dresden
Realschulabschluss, Secondary Education
2010 - 2016
Completed secondary education (Realschulabschluss) at 66. Oberschule Dresden in 2016.
92. Grundschule Dresden
Primary School, Primary Education
2006 - 2010
Attended primary school at 92. Grundschule Dresden from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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