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Olanrewaju Faremi

@olanrewajufaremi

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Data Entry, virtual assistant and, customer service specialist with 6+ years in aviation travel, fluent English/French.

South Africa

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What I'm looking for

I’m looking to deliver bilingual, high-touch customer support in aviation or travel from a quiet remote setup—handling bookings, refunds, and irregular-ops cases while de-escalating customers and hitting KPI targets under tight SLAs.

With 6+ years of fully remote data entry and virtual assistant experience supporting organisations across Nigeria, Senegal, and international freelance clients, I bring the accuracy, discipline, and bilingual capability that your role calls for.

Across my career I have processed hundreds of thousands of records into client databases and CRMs at a measured 99.7% accuracy rate, with a strong record of meeting tight turnaround deadlines. My day-to-day work has involved exactly what your role describes: entering data into dedicated client tools quickly and accurately, cross-checking entries against source material, correcting formatted text and spelling, and following short verification calls to confirm data quality. I am comfortable working independently from a remote setup, communicating proactively, and asking clarifying questions early to avoid rework.

On the language side, I am a fluent English speaker (UN Level III, equivalent to C2) with extensive professional writing and proofreading experience. While I am currently at A1 level in German and actively studying to reach B2, I am also bilingual in French at UN Level III (C1) and would be glad to contribute to French-language data tasks if useful to the team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Data Entry

Current

Independent Freelance Platforms

Jan 2023 - Present (3 years 5 months)

Provided end-to-end virtual administrative and data entry support to 18+ international clients, maintaining 5-star ratings across 130+ projects. Entered 500–1,200 records/day into HubSpot/Zoho/Salesforce with 99.7% accuracy, converted 12,000+ rows into Excel/Google Sheets dashboards, and reduced turnaround time by 40% using reusable templates.

Data Entry CRM Data Management HubSpot Zoho CRM Salesforce Excel Google Sheets Data Cleaning Email & Inbox Management Template Automation

Bilingual Data Entry Officer

Sahel Connect Consulting

Aug 2021 - Dec 2022 (1 year 4 months)

Delivered bilingual (English/French) administrative support for Sahel Connect Consulting, entering 8,500+ beneficiary records into monitoring databases with full audit trails. Translated/proofread 60+ donor reports and meeting minutes, maintained SharePoint/Google Drive version control, and reduced data turnaround time by 35% using templated intake forms and daily QC checks.

Bilingual Administration Data Entry Data Validation Monitoring Databases SharePoint Google Drive Translation (English French)Proofreading Version Control Quality Control (QC)

Customer Service Representative

Air Peace

Mar 2020 - Dec 2022 (2 years 9 months)

Managed inbound calls, email, and counter inquiries for domestic and regional passengers in English, including bilingual support for Francophone routes. Processed bookings, ticket changes, refunds, and special-service requests, and collaborated with operations and ground services to resolve schedule disruptions and baggage-related complaints while meeting performance and quality scorecards.

Booking And Ticketing Changes Complaint Resolution Schedule Disruption Support Performance Tracking

Virtual Administrative Assistant

Bridgeway Africa Digital Solutions

Jul 2019 - Jul 2021 (2 years)

Provided fully remote administrative and data entry support for a Lagos-based digital marketing agency, maintaining a master 5,200+ contact database and recovering 480 stale records via quarterly data hygiene audits. Drafted executive correspondence and proposals, handled travel bookings and expense reconciliation with 100% invoicing accuracy, and resolved 85% of first-line email/WhatsApp inquiries without escalation.

Administrative Support Data Entry Data Hygiene Audits Contact Databases Document Formatting Travel Coordination Calendar Scheduling Expense Reconciliation Customer Support (Email WhatsApp)CRM Spreadsheet Management

Junior Data Entry Clerk

Hope Foundation for Women & Children

Mar 2019 - Jun 2019 (3 months)

Digitised paper-based donor and beneficiary records for Hope Foundation for Women & Children, entering an average of 220 records/day with a zero-error tolerance protocol. Cross-checked entries against source documents to flag anomalies and supported donor mailing list management and event RSVP coordination.