Looking for a job

Tlhokomelo Kikine

@tlhokomelokikine

Risk Administrator at Browns Cash and Carry, where I manage workplace safety protocols and provide first aid during incidents.

Lesotho

Message

What I'm looking for

I'm seeking to leverage my expertise in a dynamic customer service role.

At Browns Cash and Carry, I manage health and safety protocols to support compliance with local regulations and company policies. I also provide first aid and emergency response during workplace incidents.

At Legacy Group, I handled inbound customer calls, documented interactions in CRM software, and helped resolve customer complaints. I'm seeking to bring my experience in customer service and safety to a dynamic customer service role.

Experience

Work history, roles, and key accomplishments

Current

Risk Administrator

Current

Browns Cash and Carry

Feb 2023 - Present (3 years 8 months)

Managed health and safety protocols, ensuring compliance with local regulations and company policies. Provided first aid care and emergency response during workplace incidents, and trained staff on safety procedures.

Health and Safety First aid Emergency Response Compliance Training

Customer Service Representative

Legacy Group

Nov 2020 - Sep 2022 (1 year 10 months)

Handled an average of 60 inbound customer calls daily, addressing inquiries and resolving issues with a 95% satisfaction rate. Utilized CRM software to document interactions and collaborated with cross-functional teams to resolve complaints within 24 hours.

CRM Software Call Center Software Customer Service Communication Skills Problem Solving Training