Ntibi Matsoso

Led a team of Field Sales Agents, attracting and retaining clients by selling company products and generating new business. Provided after-sales service to clients, explained various insurance policies, and built customized insurance packages.

Planned and implemented sales strategies to meet or exceed sales targets, and recruited, trained, and motivated sales teams to achieve sales goals. Built and maintained strong relationships with customers, conducted market research, and analyzed sales data to identify trends.

Utilized expertise in diamond sorting and valuation to assess and categorize rough diamonds, successfully acting as Senior Sorter. Ensured strict adherence to company and legal regulations, including security protocols, and contributed to workplace safety as a SHE Representative.

Managed general administrative tasks and supported the health and safety office, maintaining clear communication and coordinating with other departments. Tracked and analyzed data to identify trends, conducted daily inspections, and monitored the distribution of personal protective equipment.

Managed daily administrative tasks and maintained accurate records, disseminating information and updates in a timely manner. Promoted a safe work environment by conducting risk assessments and implementing safety procedures, and collaborated with management to ensure compliance with OSH policies.

Served as the primary point of contact for member inquiries and applications, assisting members with claims processing and benefit questions. Presented on the benefits and features of medical aid plans, prepared and reconciled monthly reports, and maintained a high level of customer service.

Currently pursuing an International Diploma in Occupational Health and Safety. This ongoing course focuses on advanced principles and practices in workplace safety and health.

Completed a Certificate in Human Resource Management, gaining foundational knowledge in HR principles and practices. This certification enhanced understanding of employee relations and organizational development.

Completed a Certificate in Rough Diamond Evaluation, focusing on the assessment and categorization of rough diamonds. This course provided expertise in evaluating diamonds based on various factors.

Graduated with a Diploma in Human Resource Management and Development, covering comprehensive aspects of HR. This program equipped me with skills in managing human capital and organizational growth.

Completed the Intro to SAMTRAC course, focusing on applying safety, health, and environment principles and procedures in the workplace. This certification enhanced my understanding of workplace safety protocols.

Obtained a Certificate in Office Administration, covering essential business and office administration skills. This program provided a strong foundation in managing administrative tasks and office operations.