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T L

@tl05

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Community Manager at Hubert Studio moderating a Discord community for a Roblox game.

Vietnam

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At Hubert Studio, I moderate the Discord community for a Roblox game.

At Adecco, I worked across business development and account operations, including creator outreach, referral program setup, media review, payments, and revenue reports. I also partnered with 300+ creators and referrers during onboarding.

At goGame, I worked as a Senior Customer Experience Lead on English community management and customer support, guiding Senior CEs and managing project work. Client surveys scored 5/5, and team stats included at least 80% SLA, 85% CSAT, and 90% FCR.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Hubert Studio

Feb 2026 - Present (8 months)

Discord moderator for a Roblox game.

Discord Moderation Community Management

User Growth Operations

Adecco

Nov 2025 - Apr 2026 (5 months)

Business development: full sales cycle to recruit global referrers/creators, including lead generation, campaign outreach, and building registration process and referral program from scratch. Account operations: media review, profile creation, payment, and revenue reports. Partnership management: resolved issues and assigned tasks during onboarding and collaboration for 300+ creators/referrers.

Business Development Lead Generation outreach campaigns Account Operations Partnership Management Onboarding Collaboration

Social Media Assistant

1000951406 Ontario Inc

May 2025 - Sep 2025 (4 months)

Community management, business development, and collaboration operations between creators and brands. Achievements: +400 monthly followers, +15 monthly business leads, +40 monthly content creators.

Community Management Business Development Collaboration Social Media

Senior Customer Experience Lead

goGame

Nov 2022 - Apr 2024 (1 year 5 months)

Current role with added responsibilities: English CM & CS, guiding Senior CEs in working with clients, project management (pricing, portfolio, recruitment), QA & LOC talent sourcing. Achievements: 5/5 client surveys, 4 concurrent projects, CS team stats (≥80% SLA, ≥85% CSAT, 90% FCR). Significant projects: Hotel Hideaway, MMEOC, GOP3, World.