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Gerard Paul Gebaña

@gerardpaulgebaa

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Community Manager at TransPerfect Games, managing its primary Discord community and planning in-game live events.

Vietnam

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At TransPerfect Games, I manage the primary Discord community and support player engagement through announcements, interactions, and community activities. I also plan in-game live events and review player feedback to identify ways to improve engagement and retention.

At Keywords Studios, I managed and moderated Discord, forums, and social media channels, and supported players through ticketing systems and live chat. I documented and reproduced bugs for development teams and prepared community insight reports.

At Gumi Asia Pte Ltd, I managed communities for mobile game titles and coordinated communications around product and content releases. Earlier, I supported online gaming communities as a Game Master (CSR); I also managed social media at DiGiMi Pte Ltd and Anglo Singapore International School.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

TransPerfect Games

Dec 2025 - Present (10 months)

Manage the primary Discord community, ensuring a safe and engaging environment. Plan and execute in-game live events and engagement initiatives, and provide technical and gameplay support through Discord, Zendesk, and live chat.

Community Engagement Social Media Management Discord Community Management Event Planning Zendesk Live Chat Social Media Player Support Analytics

Player Support Community Manager

Keywords Studios

Sep 2022 - Nov 2025 (3 years 2 months)

Managed and moderated Discord, forums, and social media channels to maintain positive online communities. Provided technical and gameplay support through ticketing systems and live chat, and analyzed community feedback to improve player retention.

Community Moderation Social Media Management Zendesk Community Insights Discord Community Management Moderation Ticketing Systems Live Chat Player Support Bug Reporting Analytics

IT Support & Social Media Manager

Anglo Singapore International School

Mar 2022 - Jul 2024 (2 years 4 months)

Managed social media communications and digital content for school campaigns and events. Provided Tier 1-2 IT support, troubleshooting hardware, software, and network issues, and managed user accounts and staff training.

Canva Capcut Social Media Management Content Creation Photo And Video Editing IT Support Troubleshooting User Account Management Training

Senior Social Media Manager

DiGiMi Pte Ltd

Jul 2021 - Mar 2022 (8 months)

Executed multi-platform social media campaigns across Facebook, Twitter/X, and Discord for NFT and technology projects. Coordinated influencers and partnerships, and conducted market analysis and performance reporting.

Social Media Campaigns Social Media Marketing Campaign Management Facebook Twitter X Discord Creator Coordination Market Analysis performance reporting

Community Manager

Gumi Asia Pte Ltd

Mar 2017 - Jun 2021 (4 years 3 months)

Managed online communities for mobile game titles across Facebook, Twitter/X, Reddit, and Instagram. Planned and executed live events and engagement campaigns, and prepared analytics and KPI reports for leadership.

Social Media Management Community Management Social Media Facebook Twitter X Reddit Instagram Event Planning KPI Reporting Analytics

Game Master (CSR)

Internet Gaming Solutions & Consulting

Nov 2015 - Jan 2017 (1 year 2 months)

Provided customer and technical support for online gaming communities and players. Managed community moderation, announcements, and daily operations, and created reports summarizing customer issues and feedback.

Mobile Games Customer Support Technical Support Community Moderation Reporting Game Operation