Open to opportunities

Hieu Nguyen

@hieunguyen1

Message

Community-focused product and marketing operator driving growth and impact.

Vietnam

Message

What I'm looking for

I am seeking roles where I can lead community, product, or growth marketing operations—working cross-functionally in mission-driven teams, owning end-to-end campaigns and systems, and mentoring others while driving measurable impact.

I am a community-focused product and marketing operator with hands-on experience building platforms, campaigns, and operations for startups and local initiatives. I combine product collaboration, marketing strategy, and operations to deliver measurable outcomes.

At Cohart I designed the HubSpot customer database, created reusable automation workflows, and supported product reliability through end-to-end feature testing and help desk management. I also implemented analytics and event tracking to enable data-driven decisions.

I founded Pleiku Returnees and grew a local community to 4.2K+ members, launched community websites, organized 10+ meetups and Barcamp Pleiku 2024 with ~200 attendees, and produced a local podcast series. I focus on empowering grassroots initiatives and enabling others to lead projects.

Previously I led marketing and content roles—revamping corporate websites, running cross-functional campaigns, setting up marketing automation, and producing content tailored to target personas. I bring a mix of strategic planning, executional rigor, and a collaborative mindset.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Pleiku Returnees

Jun 2023 - Present (2 years 4 months)

Built and grew a local community to 4.2K+ members, launched multiple community websites and organized 10+ meetups including Barcamp Pleiku 2024 with ~200 participants and secured in-kind sponsorships.

Community Building Event Planning Content Production Podcast Production Volunteer coordination

Community Operations

Cohart

Jun 2024 - Jul 2025 (1 year 1 month)

Designed and structured the customer database in HubSpot and implemented automation workflows, improving operational scalability and product reliability; managed help desk operations and executed data-driven marketing campaigns using Google Analytics and Looker.

HubSpot Automation Help Desk Google Analytics Looker Product Testing Customer Operations Campaign Analysis

Marketing Manager

Woay

Apr 2022 - Nov 2023 (1 year 7 months)

Led strategic marketing planning (AOP 2023), coordinated cross-functional launches like the Gamification Library and Enterprise GO!, revamped the corporate website, and organized a flagship event with 120+ clients.

Marketing Strategy SEO Facebook Ads Google Ads Website Optimization Email Automation Event Management

Content Lead

Afingersnap

Dec 2021 - Apr 2022 (4 months)

Developed targeted content strategy and a niche series 'The Founder’s Stories', curated and translated weekly magazine-style content to engage senior marketing audiences and inform product development at ideation stage.

Content Strategy Translation Editorial Audience Research Creative Workshops Community Engagement

Content Writer

Digital Export Development

Mar 2020 - Dec 2021 (1 year 9 months)

Created and localized content for blogs and social channels, translated sales materials and developed sales scripts to improve SDR performance and support B2B business development in hospitality and HR software.

Content Writing Localization Translation Sales Enablement Social Media Interviewing B2B

Operations Manager

Globetrottr & Christina’s

Sep 2016 - Dec 2017 (1 year 3 months)

Managed operations for long-term and vacation rental businesses, developed financial models for property selection, secured a 30+ room building through negotiations, and maintained high guest satisfaction with rapid issue resolution.

Operations Management Financial Modeling Negotiation Property Management Inventory Control