Thu Ha Nguyen

At Storm Studio, I led product and day-to-day operations for a mobile game serving a global player base that grew to 30 million users. I managed player, partner, and vendor communication across time zones, turning inbound feedback and issues into coordinated solutions and product improvements.

Across Metamars and Bravestars Games, I analyzed user behavior and feedback, ran playtesting-informed iterations, and collaborated with cross-functional teams to ship features shaped by player needs. I’m comfortable translating qualitative signals into clear next steps.

At Garena and GAMEK, I supported community campaigns and created engaging, SEO-conscious content for broad audiences. I’ve learned to explain technical topics clearly in English and Vietnamese while working calmly in fast-paced, distributed environments.

I’m looking to bring my service-oriented communication, cross-cultural collaboration, and customer insight skills to a remote-first customer success, customer support, or sales development team.