Titilayo maria

I am a detail-oriented and people-focused administrative professional with experience spanning customer relations, executive support, and office administration. At Landwey Investment, I oversaw end-to-end customer interactions, ensured prompt resolution of enquiries, concerns, and complaints, and built long-term client relationships to improve satisfaction, trust, and retention. I also acted as a liaison between customers and internal departments to ensure seamless communication and service delivery, implementing customer service processes that improved response time and overall client experience.

Earlier, as a Personal Assistant at Madiba Allure, I provided confidential administrative and personal support to senior executives, managing daily schedules, meetings, appointments, and travel arrangements with precision. I prepared reports, briefing notes, and official correspondence, served as a communication bridge between executives, clients, and stakeholders, and supported project coordination, task tracking, and follow-ups to enhance efficiency and executive productivity.