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Tishana Pillay

@tishanapillay

Customer-focused client relations specialist skilled in compliance and operations.

South Africa
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What I'm looking for

I seek a customer-focused role where I can apply my compliance, support, and operations skills, with opportunities for growth, teamwork, and clear performance metrics.

I am a motivated client relations specialist with hands-on experience in customer support, digital content compliance, and retail operations across call center, showroom, and remote roles. I have consistently delivered high accuracy in data reporting, order processing, and content monitoring while maintaining confidentiality and strong cross-team collaboration.

I achieved a 90%+ customer satisfaction rating at Concentrix, supported international compliance efforts at Muso by identifying and documenting infringing online content, and improved showroom engagement and sales conversions through attentive front-of-house service and precise order coordination. I bring reliability, adaptability, and a positive attitude to every role.

Experience

Work history, roles, and key accomplishments

CO

Client Relations Specialist

Concentrix

Sep 2023 - Mar 2025 (1 year 6 months)

Delivered multi-channel customer support for US and UK retail and telecom campaigns, achieving 90%+ customer satisfaction while meeting AHT and FCR targets and handling escalations professionally.

Education

Degrees, certifications, and relevant coursework

PS

Parow High School

Secondary School Diploma, General Secondary Education

Completed Secondary School Diploma at Parow High School, graduating in December 2021.

Tech stack

Software and tools used professionally

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