Tirth shah
@tirthshah1
Customer support and store operations specialist skilled in inventory, bookkeeping, and client communication.
What I'm looking for
I am a customer support advisor and store manager with hands-on experience in inventory control, bookkeeping, and front-line client service. I have worked in fast-paced contact center environments and managed day-to-day retail operations for technology parts and services.
At Concentrix I assisted customers via calls, chat, and email, resolving issues while meeting performance metrics and improving satisfaction. As a store manager at Parshva Infocare, I oversaw inventory, invoicing, cash flow, and sales, combining operational oversight with direct selling and upselling.
I bring strong communication, problem-solving, multitasking abilities, and practical accounting knowledge, and I’m focused on delivering reliable service and efficient store operations that support business growth.
Experience
Work history, roles, and key accomplishments
Provided customer support via calls, chat, and email, resolving issues efficiently and improving customer satisfaction while meeting service metrics in a high-volume environment.
Store Manager
Parshva Infocare
Jan 2025 - Apr 2025 (3 months)
Managed daily store operations, inventory and bookkeeping for laptop parts and accessories, drove sales through customer engagement and upselling while maintaining accurate financial records.
Education
Degrees, certifications, and relevant coursework
Maharaja Sayajirao University of Baroda
Bachelor of Commerce, Commerce
Grade: 56%
Completed B.Com (Commerce) with focus on accounting and call center operations.
Gujarat Board
Class XII, Higher Secondary
Grade: 65%
Completed Class XII with subjects including inventory management and bookkeeping.
Gujarat Board
Class X, Secondary
Completed Class X under the Gujarat board with Gujarati medium instruction.
International Call Center Course
Certificate, Call Center Operations
Undertook an international call center course focusing on call center operations and customer support skills.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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