Open to opportunities

Jit Dutta

@jitdutta

India

Message

What I'm looking for

I am looking for a remote opportunity in office administration, customer support, operations coordination, or virtual assistance. I have experience in customer handling, reporting, inventory management, and team coordination. I am a quick learner and comfortable with Excel, Google Sheets, email communication, and remote work tools.

I’m a retail operations supervisor with 10+ years of experience leading day-to-day store functions, customer support, documentation, and performance reporting. I’m known for keeping operations organized while improving responsiveness and service quality.

As a Retail Store Owner/Operations Supervisor at Delight, Hooghly, I manage daily retail convenience store operations, maintain stock levels, coordinate replenishment, and ensure timely fulfillment of online orders. I also handle cash sales and digital payments, complete daily cash reconciliation, and support customers with product selection and inquiries.

In previous leadership roles, I supervised daily operations for Home Made Foods and managed a team of 6 at Rolta Bajaj. I’ve strengthened processes through order processing, quality control, delivery coordination, showroom/after-sales support, inventory procurement, and waste reduction—while optimizing delivery routes to improve on-time delivery by 20%.

My customer-focused background includes Customer Service Associate and Banking Customer Service Advisor experience, where I handled orders, complaints, and financial product queries while maintaining high satisfaction. I bring clear communication, problem-solving, and team coordination to every shift, with a strong emphasis on clean presentation, accurate records, and reliable service.

Experience

Work history, roles, and key accomplishments

Current

Retail Operations Supervisor

Current

Delight

Aug 2024 - Present (1 year 10 months)

Managed daily operations of a retail convenience store, maintaining stock levels and coordinating replenishment. Handled cash sales and digital payments with daily cash reconciliation, and processed online customer orders.

Team Coordination Cash Reconciliation Digital Payments Order Processing Customer Service Billing Support Communication

Store Manager

Home Made Foods

Nov 2020 - Dec 2025 (5 years 1 month)

Supervised daily operations including order processing, quality control, and delivery. Managed a team of 6, prepared daily operational reports, optimized delivery routes to improve on-time delivery by 20%, and handled inventory procurement to reduce wastage.

Team Management Order Processing Quality Control Delivery Management Operational Reporting Route Optimization

Branch Manager

Rolta Bajaj

Feb 2019 - Aug 2020 (1 year 6 months)

Managed showroom operations and led after-sales customer support to ensure customer satisfaction. Directed the sales team, handled documentation and reporting, and achieved multiple best team performance awards.

Showroom Operations After Sales Support Sales Leadership Customer Satisfaction Documentation And Reporting Team Coordination

Customer Service Associate

Teleperformance India

Oct 2018 - Jan 2019 (3 months)

Assisted customers with orders, products, and complaints to support issue resolution. Maintained high customer satisfaction through responsive, accurate service.

Customer Support Order Assistance Product Support Complaint Handling Customer Satisfaction Communication

Banking Customer Service Advisor

Concentrix

Dec 2015 - Dec 2017 (2 years)

Advised customers on banking products and services, handling queries for loans, credit cards, EMI, and insurance. Delivered accurate, customer-focused solutions to support service outcomes.

Banking Customer Service Loans Support Customer Focused Communication

Office Support Assistant

Perfect Engineer’s Co-operative Society Ltd.

Aug 2009 - Sep 2015 (6 years 1 month)

Managed office documentation and records and provided administrative and clerical support. Coordinated with internal teams to ensure smooth day-to-day operations.

Office Administration Documentation Management Administrative Support Clerical Support Coordination