I've supported customers at Tecno Brains through high-volume phone, chat, and email interactions, resolving inquiries and complaints within service-level timelines.
I log and track customer interactions in Zendesk and Salesforce, maintain accurate records, and keep customers informed when complex issues require escalation. Active listening and clear solutions help me maintain strong first-call resolution and customer satisfaction.
Previously at Rafiki Selection, I helped customers find products, processed sales and returns accurately, handled cash responsibly, and built rapport with regular shoppers.
