Open to opportunities

Tiny Changa

@tinychanga

Message

Customer service team lead with strong leadership and communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Service Team Lead at UnitedHealth Care, where I have honed my leadership and communication skills while managing a dynamic team. My journey in customer service began as a Supplemental Instructor at Mount San Antonio College, where I developed a passion for helping others and ensuring their needs are met effectively.

Throughout my career, I have consistently demonstrated my ability to handle multiple projects simultaneously while maintaining a high level of organization. My bilingual proficiency in English and Mandarin has allowed me to connect with a diverse clientele, enhancing customer satisfaction and fostering positive relationships. I am proud to have received the Visionaire Extraordinaire Award in 2024 and the Service Hero Award in 2023, which reflect my commitment to excellence in service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Team Lead

Current

UnitedHealth Care

Oct 2022 - Present (2 years 8 months)

Leading a customer service team to enhance service delivery and improve customer satisfaction. Responsible for training team members and managing customer inquiries effectively.

Team Leadership Customer Service Training Problem Solving Communication Conflict Resolution Time Management Performance Management

Advocate4Me Rep Sr

UnitedHealth Care

Oct 2020 - Oct 2022 (2 years)

Provided high-level support to members, assisting with healthcare inquiries and resolving issues to ensure a positive experience.

Customer Support Problem Solving Communication Data Entry Conflict Resolution Time Management

Mandarin Interpreter

LanguageLine Solutions

Sep 2018 - Aug 2020 (1 year 11 months)

Facilitated communication between English and Mandarin speakers in various settings, ensuring accurate and culturally appropriate interpretation.

Cultural Competence Time Management

Supplemental Instructor

Mount San Antonio College

Jan 2010 - Jan 2013 (3 years)

Provided supplemental instruction to students, enhancing their understanding of course material through tailored teaching methods.

Teaching Communication Curriculum Development Time Management Leadership

Quality Control Administrator

New York State of Health Contact Center

Feb 2009 - Dec 2012 (3 years 10 months)

Oversaw quality control processes to ensure compliance with health regulations and standards, improving service quality.

Quality Control Compliance Data Analysis Problem Solving Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

California State Polytechnic University, Pomona

Bachelor of Science, Nutrition Science

2008 - 2012

Activities and societies: Bilingual English/Chinese (Mandarin), self-motivated and organized, excellent problem solving and analytical skills.

Graduated with a bachelor's degree in Food and Nutrition, focusing on Nutrition Science. Developed a strong foundation in nutritional principles and practices.